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Service Philosophy

          Shenyuan Special Steel gains respect from customers by our exquisite process, advanced technology and strict testing method. We take quality as life and regard customers as gods. We abide strictly by controlling every process and taking responsibility for every product to wholeheartedly serve customers.

    Shenyuan’s service is professional. No matter before sales or after sales, complete information feedback enables us to build good relationship with customers.
    Value is created by innovation. Shenyuan pursue honest, faithful, high quality, efficient service level and adhere to be realistic, practical and innovative work style. Based on continuously and stably satisfy customers’ requirements to ensure the front rank for our engine valve steels.
    Shenyuan abides by the principle “pursue perfection, create excellence, achieve zero defect for products”. To build perfectly safe quality control system by the four processes of raw material testing, productive process control, terminal inspection and quality feedback.
    The company builds “speedier, more compatible and more convenient” Service Philosophy under the concept “customer oriented”. Products: quality first, varieties complete, can satisfy every level of customers. Service: We can do anything refers to customers’ thoughts. Process: Ensure to achieve standard for products and services.
    1.    We have built complete product after-sale tracking system.
    2.    Building and keeping good communication with customers by kinds of forms and channels.
    3.    Building a practical, speedy and efficient sales team.
    We firmly believe that dedicate a honest heart to you will equally receive honest pay back!

 

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